Royal Mail 1st Class Recorded Delivery - Delivery usually within 1 to 5 days. However 15 working days should be allowed before contacting us if your order has not arrived. Royal Mail does not class post lost until 15 working days have passed.
Parcel Force 2 Day Delivery Service - Guaranteed to arrive within 2 working days, 85% delivered next day.
Royal Mail Special Delivery Next Day Service - Guaranteed to arrive Next Day Monday to Friday (UK only and excludes bank holidays).
Please be aware that if you live in the Highlands area delivery may take longer than specified.
M.J.M Trading or The Sensualist cannot be held responsible for delays in delivery from Royal Mail.
Not at home during the day?
No problem. Your billing address should be the address your card is registered to. However, you can have your parcel delivered to an alternative address. Just fill in the desired address in the Delivery Address section.
Haven’t received you order when expected?
For UK Orders please allow up to 15 days for delivery as Royal Mail do not recognise a lost item until the 15 period from postage has elapsed.
Please contact our Customer Service Department,
Please note, The Sensualist.co.uk or M.J.M Trading Ltd cannot be held responsible for orders delayed by incorrect address information supplied during the checkout process.
Exchange Item Shipping Costs.
If an order or part of an order which has qualified for free delivery is returned for a refund then a refund will be given minus the postal and packaging cost of £3.50.
If an item is returned for exchange then the customer will be invoiced for the delivery of the exchange item at a cost of £3.50.
The exchange item will not be posted until the exchange delivery invoice has been paid.
European Orders
We ship to selected European Destinations at a cost of £15. (please see list below of countries we DO NOT ship to.)
European orders usually arrive within 3 to 5 working days and at present are sent with Airsure.
Signatures are required upon delivery.
Selected Worldwide Destinations.
Worldwide destinations we ship to carry a flat rate £20 delivery charge.
Countries we do not ship to.
We do not Ship to the following countries.
If you attempt to place an order to any of the listed countries, the system will reject your order.
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Afghanistan
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Cote dIvoire
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Kiribati
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Nigeria
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Albania
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Djibouti
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Kyrgyzstan
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Pakistan
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Algeria
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Dominica
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Laos
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Palau
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Angola
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Dominican Republic
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Latvia
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Panama
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Argentina
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East Timor
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Lebanon
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Papua New Guinea
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Armenia
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Ecuador
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Lesotho
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Paraguay
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Azerbajjan
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El Salvador
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Liberia
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Peru
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Benin
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Equatorial Guinea
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Liechtenstein
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Rwanda
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Bolivia
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Eritrea
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Lithuania
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Sao Tome and Principe
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Botswana
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Estonia
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Senegal
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Burkina Faso
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Ethiopia
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Macedonia
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Serbia and Montenegro
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Burundi
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Gabon
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Madagascar
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Sierra Leone
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Cambodia
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Gambia The
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Malawi
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Solomon Islands
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Cameroon
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Ghana
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Mali
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Somalia
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Cape Verde
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Grenada
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Micronesia
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Sri Lanka
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Central African Republic
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Guatemala
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Mongolia
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Suriname
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Chad
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Guinea
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Morocco
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Swaziland
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Chile
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Guinea-Bissau
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Mozambique
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Tajikistan
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Colombia
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Guyana
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Myanmar
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Tanzania
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Comoros
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Haiti
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Namibia
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Togo
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Congo Brazzaville
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Honduras
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Nauru
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Tonga
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Congo
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Indonesia
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Nepal
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Turkmenistan
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Costa Rica
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Kazakhstan
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Nicaragua
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Tuvalu
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Cuba
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Kenya
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Niger
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Uganda
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Uruguay
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Uzbekistan
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Vanuatu
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Venezuela
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Vietnam
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Western Sahara
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Yemen
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Zambia
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